Refund Policy

Last Updated: August 2026

Due to the nature of digital products, non-tangible goods, instant serial keys, and automated online services, all sales made on Duyco Market (duyco.market) are final. By completing a purchase, you acknowledge and agree to the refund and replacement terms outlined below.

1. General Refund Policy

• No Money-Back Refunds: Once an order is completed and delivered (automatically via the website, email, or direct setup), we do not offer cash, cryptocurrency, or payment gateway refunds under normal circumstances.
• Store Credit / Replacement Only: If a delivered product or service is proven to be defective, invalid, or non-functional upon receipt, Duyco Market will provide a replacement of equal value or issue store credit.
• Accidental Purchases: We do not offer refunds or exchanges if you change your mind, purchase the wrong item, or no longer require the service after it has been delivered.
  

2. Replacement Eligibility & Requirements

To be eligible for a replacement or store credit, you must meet the following conditions:

2.1. Screen Recording Requirement (Mandatory for Accounts & Keys)

• For all digital account purchases (Aged Discord Accounts, Gaming Accounts, OG Handles) or redeemable keys/links:
  • You must record a clear, continuous, unedited full-screen video starting from the checkout/purchase process on duyco.market through to the initial login or redemption attempt.
  • The video must clearly show the date, time, credentials provided, and the specific error message encountered.
  • Failure to provide video proof will result in the immediate rejection of your replacement claim.

2.2. Reporting Timeframes

• Instant Digital Goods (Accounts, Keys, Gift Links): Any issue must be reported to support within 24 hours of purchase.
• Service Upgrades (YouTube Premium, Spotify, Crunchyroll, etc.): Issues with active subscription upgrades are covered by warranty for the duration of the purchased plan, provided account security/billing settings were not tampered with.
• Social Media Growth (SMM Services): If a non-drop service experiences a drop below the purchased quantity during the warranty period, submit your Order ID for a free refill.
  

3. Non-Refundable Circumstances

Replacements and refunds will NOT be issued in the following scenarios:

• Invalid Information Provided: You provided an incorrect, expired, or non-permanent Discord invite link, wrong username, or restricted social media profile.
• Customer Misconduct: You violated third-party platform terms of service after receiving your order (e.g., getting a Discord account banned for spamming, IP location flags, or using illegal automation scripts).
• Failure to Secure Account: You failed to change credentials, update recovery emails, or enable 2FA on Full Access accounts immediately after delivery.
• Game Boosting Actions: You logged into your gaming account or played ranked matches while a booster was assigned without prior authorization from support.
  

4. Chargebacks, Disputes & Fraud

• Any attempt to open a dispute, chargeback, or payment reversal via PayPal, Stripe, bank institutions, or crypto payment gateways without first contacting support will result in:
  1. Immediate and permanent ban from Duyco Market and associated communities.
  2. Termination of all active warranties, subscription upgrades, and pending orders.
  3. Submission of transaction logs and proof of delivery to the payment gateway to dispute the fraudulent claim.
     

5. How to Request Support or Replacement

If you experience an issue with your order that meets our policy criteria, reach out via any of our official channels:

1. Discord Ticket: Join our official server at discord.gg/UTyQXyvkTv and open a support ticket.
2. Telegram Direct Message: Contact @realduyvis directly.
3. Website Support: Open a ticket on duyco.market.

Always include your Invoice ID / Order ID, checkout email, and your unedited screen recording or proof when submitting a claim. Support requests are typically processed within 24–48 hours.